Refund and Return Policy
At Ganachery, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or refund subject to the following conditions.
Eligibility
- Items must be returned within 7 days of delivery
- Products must be unused, in original packaging, and in resaleable condition
- Perishable goods, custom-made items, and hygiene-sensitive products are not eligible for return
How to Request a Return
Contact our customer service team via the Contact page with your order number and reason for return. We will provide return instructions within 2 business days.
Refund Process
Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. For cash-on-delivery orders, refunds will be processed via bank transfer (bKash/Nagad).
Exchanges
We offer exchanges for items of equal or greater value (with the difference payable by the customer). Exchange requests follow the same eligibility criteria as returns.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost.